FAQ

1) How can I get in touch with your customer service team?

For customer service inquiries only, please E-mail us at Admin@kbusinessgroup.com

2) I emailed your customer service team. When should I expect a response?

We aim to respond to all E-mails within 24hrs hours. 

3) How long will shipping take?

We aim to have your order dispatched from our facility ASAP.

Shipping also depends on your location and you will be notified immediately once the order has been placed. 

4) Do you offer returns and refunds?

No,we do not offer returns and refunds due to the nature of the product.

8Do you offer discounts and promotion?

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.

7) My tracking # hasn’t updated in a couple days

Don’t fret! Your tracking number may take 1-2 business days to update from pre-shipment status.

8) How do I change or cancel an order?

If you need to change or cancel your order please contact our team straight away. We, unfortunately, cannot make any changes or cancel your order after it has left our premises.

9) I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, please notify us via email Admin@kbusinessgroup.com

No refund will be given after the 24 hours of incorrect submission.